Complaints Procedure
ADVERTISING REGULATIONS
ADVERTISING REGULATIONS
Warranty and complaint conditions for goods purchased on the eShop are governed by:
TheCivil Code (Act No. 89/2012 Coll., Civil Code, hereinafter referred to as the "Civil Code", as amended) in the event that the customer is a "consumer", i.e. a natural person who, when concluding and performing a contract, is not acting within the scope of his/her trade or other business activity or within the scope of his/her independent exercise of his/her profession. In such a case, most products are covered by a 24-month warranty period, which is binding in the documentation (warranty card) for the relevant goods. If there is an "entrepreneur" on the customer's side, i.e. a natural or legal business person, or if the customer provides an ID number when registering, the customer is automatically considered an "entrepreneur". In this case, most products are covered by a 12-month warranty period, binding in the documentation (warranty card) for the respective goods.
Please note that if the customer does not provide a registration number, despite being a "business" and not a "consumer", he is deliberately misleading the supplier.
Returning the goods
The possibility of returning goods without giving a reason is governed by:
According to the Civil Code, if the customer is a consumer, he has the right to return the goods received without giving reasons within 14 days of receipt. In the event that the customer "consumer" decides to return the goods within the aforementioned period, he is obliged to:
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notify the Supplier in writing (by electronic or conventional mail) of the withdrawal from the purchase of the goods,
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return the complete and undamaged goods with complete documentation to the following address at his own expense:
If the customer exercises the right to return the goods, the supplier is entitled to compensation for the costs actually incurred in the delivery and return of the goods. The Supplier is also obliged to refund the sums paid by the Customer within 30 days after the withdrawal from the purchase of the goods.
b) under the Commercial Code, if the customer is an entrepreneur
In this case, the customer's request for the return of the goods is dealt with individually in agreement with the supplier.
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